Privacy Policy
Personal informationWe value our customers, and our priority is to ensure your personal information is secure and your privacy is respected. We collect customer information when you place an order online, in an effort to improve your shopping experience and to communicate with you about our products and promotions. In addition, you may elect to sign up to receive email updates about our products and promotions.
We collect personal information only when you voluntarily submit the information and we most definitely do not sell or rent the information you provide to us to third parties. When you make an online purchase from us, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you by telephone, email or regular post if we have other questions regarding your order.
If at any time you would like us to remove you from our email mailing list or registration database, please contact us via email, including your full name and the email address used when accessing or ordering from our site.
We may contain links to other sites that are not under our control. These web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked web sites and provide these links solely for the convenience and information of our visitors.
Payment security
We use the Barclaycard & Paypal Payment Service Provider system. All transaction information passed between merchant sites and the Barclaycard/paypal systems are encrypted using 128-bit SSL certificates. Sounds complicated, we know. You can feel secure in the knowledge that nothing you pass to the Barclaycard/Paypal servers can be examined, used or modified by third parties attempting to gain access to sensitive information. Your details are not disclosed to any third parties without your consent.
Email Marketing and Newsletters Opt-in and Opt-out
When you register an account with us, you will be given the option to opt-out of subscribing to newsletter service. Our newsletter service provides you with email alerts for new products, discounts, sale products, contests, new brands and other items of interest.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Ella Bean Clothing Ltd.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account.
Alternatively, to opt out of any direct mail service or updates, please contact our customer servie team by email to ellabeanclothing@btintinernet.com or customerservice@ellabean.co.uk
Privacy / Cookie Policy
We are committed to protecting your privacy and keeping information you provide safe. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not pass your details onto any other company or individual without your consent.
Information We Collect
To be able to order from us we have to collect certain information from you. As part of this, you are required to give your contact information. This information is:
- Name, address and postcode - without this we won't know where to send your order or to whom.
- Email address - we send a confirmation and updates regarding the progress of your orders via email.
- Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly
- IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
We do not collect any financial information apart from the method you used to pay.
Notification of Changes to This Policy
If we alter our Privacy Policy at any time, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
Our use of cookies
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
Learn how to remove cookies set on your device
There are two types of cookie you may encounter when using www.ellabean.co.uk :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
Ella Bean Clothing Cookies
Ella Bean uses cookies in several places – we’ve listed each of them below with more details about why we use them.
Cookies set by ELLA BEAN CLOTHING
ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the visitor’s browser.
ekm_pp_USERNAME – Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.
ekm_tmp_ORDERNUMBER – Stores a reference to the visitors order number after an order has been generated.
Third party cookies
Facebook – Effective when a page from Ella Bean Clothing is shared with Facebook
https://www.facebook.com/about/privacy/
Twitter – when ellabeankids (Ella Bean Clothing) is followed on Twitter
https://twitter.com/privacy
Registered Office: 103 Coleridge Street Derby DE23 8AE
Company number: 07731823 Registered in England
Contact us by email at customerservice@ellabean.co.uk or by telephone between 10am&3pm Monday to Friday 01332 775346
